Delivery PolicyImportant Delivery Information Whilst we will endeavour to deliver your product(s) to you in the shortest possible time, please note that the following factors may affect our target turnaround time: 1. We may need to order in your product, especially for you The Strad Library is a unique online service that sources hard-to-obtain specialist music books and products from suppliers around the world. We can usually get our hands on even the most obscure item, but all we ask is that you bear with us whilst we are tracking it down. Books of a value higher than £100 may require special order, which will increase delivery times. We strongly recommend you obtain a quote for either a recorded delivery or courier service with orders such as these. If your order contains a special order product or we know we’ll have to dig a little deeper to source the product for you, we promise we’ll let you know. A member of the ESCO team will contact you with an initial delivery estimate and can also update you on the progress of your order. Alternatively, if you see the ’Special Order’ symbol next to a product on The Strad Library and want to know before you order how long you will need to wait to get it, you can contact ESCO on +44 (0)1371 851 800 or send an email to the sales team at orpheus@esco.co.uk . 2. The product(s) you have ordered is currently out of stock. We aim to keep the website as up-to-date as possible with regard to current stock levels and availability. Where possible, it will be made clear on the site if a product is temporarily unavailable. Once you place an order on The Strad Library and it has been confirmed, someone from the ESCO team will double check that your items are in stock. If any of the items are currently unavailable, you will be contacted by ESCO who will give you a revised estimated delivery time and you will be asked whether you are happy to wait until we can obtain the product(s) you have ordered. As a rule of thumb, however, please allow up to 28 days for your order delivery if an item is out of stock.If you need to obtain a product urgently, you can also contact ESCO direct for a delivery estimate, on +44 (0)1371 851 800 or by email to orpheus@esco.co.uk 3. Some parts of the world take longer to reach All orders placed on The Strad Library – unless otherwise specified - are despatched via a standard mail delivery service from the UK. Below are the estimated delivery times for all items currently in stock, by region: Deliveries within the UK Deliveries to Europe & RoW Express delivery: If you would like your order in a hurry, we can arrange a courier service for you. For a full quote, please contact ESCO on +44 (0)1371 851 800 or email orpheus@esco.co.uk |
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